Human Resource Management Mcqs

Page No. 4

How to handle grievances?


aGrievance in writing / taking to employee directly for speaking truth / ensure confidentiality and handle the case within tie frame

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bTreat each case as important, and obtain grievances in writing / examine company’s position / identify violations / do not hold back the remedy, if the company’s wrong + (a) above

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cGet all the facts (relevant) about the grievance / examine the personnel record of the aggrieved worker / gather information from the union representative properly + (b) above

✓


dGet all the facts (relevant) about the grievance / examine the personnel record of the aggrieved worker / gather information from the union representative properly + (b) above

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Advantages of grievances handling procedure –


aManagement can know employees feelings

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bEmployee gets grievances ventilated

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cKeeps a check on supervisor’s attitude

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dAll above

✓


View Answer All above

Collective bargaining is a procedure regulated by agreements between their –


aBargaining agents and employers

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bBargaining agents and employers

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cEmployers and employers

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dLabour officer and Trade unions

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The term industrial relations means –


aRelationship between Management and Labour

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bRelationship between organisation and employees

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cRelationship that grows out of employment

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dAll above

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View Answer All above

The process of perception is influenced by factors like –


aOur needs and wants

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bSensory inability

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cOur stimuli

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dAll above

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View Answer All above

Training evaluation is measured by –


aGoal based / Goal free / Responsive

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bSystems / professional review / quasi-legal

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cGoal based / systems / responsive

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dBoth (a) + (b)

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View Answer Both (a) + (b)

Training method commonly used, for employee in banks is –


aOn the job training

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bClassroom Training

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cOff the job training

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dVestibule Training

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View Answer Classroom Training

Phases of performance counselling are –


aRapport building / employee should discover own SWOT / action plans, through brainstorming sessions

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bTwo way communication / employee be encouraged for their own performance appraisal

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cOrganisational objectives are integrated

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dAll above

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Career path planning is affected by –


aEmployee preference

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bEmployee requirements

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cEmployee preference/employees requirement and structure of the organisation

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dBoth (a) + (b)

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Key Performance Areas means –


aAreas which are within the responsibility of the role

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bAreas which the management has demarcated to be performed by employee

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cAreas for strengthening of skills and attitudes

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dAll above

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