Human Resource Management Mcqs

Page No. 4

How to handle grievances?


aGrievance in writing / taking to employee directly for speaking truth / ensure confidentiality and handle the case within tie frame


bTreat each case as important, and obtain grievances in writing / examine company’s position / identify violations / do not hold back the remedy, if the company’s wrong + (a) above


cGet all the facts (relevant) about the grievance / examine the personnel record of the aggrieved worker / gather information from the union representative properly + (b) above


dGet all the facts (relevant) about the grievance / examine the personnel record of the aggrieved worker / gather information from the union representative properly + (b) above



Advantages of grievances handling procedure –


aManagement can know employees feelings


bEmployee gets grievances ventilated


cKeeps a check on supervisor’s attitude


dAll above


View Answer All above

Collective bargaining is a procedure regulated by agreements between their –


aBargaining agents and employers


bBargaining agents and employers


cEmployers and employers


dLabour officer and Trade unions



The term industrial relations means –


aRelationship between Management and Labour


bRelationship between organisation and employees


cRelationship that grows out of employment


dAll above


View Answer All above

The process of perception is influenced by factors like –


aOur needs and wants


bSensory inability


cOur stimuli


dAll above


View Answer All above

Training evaluation is measured by –


aGoal based / Goal free / Responsive


bSystems / professional review / quasi-legal


cGoal based / systems / responsive


dBoth (a) + (b)


View Answer Both (a) + (b)

Training method commonly used, for employee in banks is –


aOn the job training


bClassroom Training


cOff the job training


dVestibule Training


View Answer Classroom Training

Phases of performance counselling are –


aRapport building / employee should discover own SWOT / action plans, through brainstorming sessions


bTwo way communication / employee be encouraged for their own performance appraisal


cOrganisational objectives are integrated


dAll above



Career path planning is affected by –


aEmployee preference


bEmployee requirements


cEmployee preference/employees requirement and structure of the organisation


dBoth (a) + (b)



Key Performance Areas means –


aAreas which are within the responsibility of the role


bAreas which the management has demarcated to be performed by employee


cAreas for strengthening of skills and attitudes


dAll above



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